Delete your VoyTrail account

In the VoyTrail app

1. Open the Profile tab and tap your name at the top. This opens Account.
2. Tap Delete account. A page tells you what is deleted and what stays.
3. Tap Delete account again and confirm. Your account is deleted immediately and you are signed out.

Note: An account that manages a venue on VoyTrail cannot be deleted from the app. The app says so; write to us instead, as below.

Without the app

Write to guests@voytrail.com from the email address linked to your account (the Google or Apple account you signed in with). We confirm the request and complete it within 30 days.

What is deleted

• Your account and sign-in.
• Your profile, trips, saved places and notification settings, on our servers and on the phone you delete from.
• The QR code scans recorded to your account.
• Your conversations with venues and your direct messages with other travellers. They are deleted for the other person too.
• Push notification registrations for your devices.

What is kept

• Messages you posted in group chat rooms stay in those rooms, without your name or photo, for as long as the room exists.
• If a venue removed and blocked you from a chat room: the sign-in identifier of your account, that room and the venue's note on the block, for up to 2 years from the block, so the block still applies if you sign in again.
• Bookings stay with the venue or activity provider that delivered them, and booking and payment records are kept for 6 years, as Spanish accounting and tax law requires.
• Usage events the app sent before you deleted the account. They carry a random identifier of the phone, not your account, and deleting the account resets that identifier on the phone you delete from.

Data controller: ST NEW, S.L. · guests@voytrail.com. Full details are in the VoyTrail Privacy Policy.