Privacy Policy

Last updated: December 2025

Your Privacy Matters

We are committed to transparency and protecting your personal information. This policy describes how we collect, use, and protect your data.

1. Introduction

Welcome to Voytrail ("we", "our", or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, application, and related services.

2. Information We Collect

We collect information you provide directly:

Account information (name, email, password)
Profile information (company name, contact details)
Payment and billing information
Communications you send us
Feedback and support requests

We automatically collect information about your device and usage:

Device information (type, OS, browser)
Access logs and timestamps
Pages visited and features used
IP address and general location
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

Providing and maintaining our services
Processing transactions and sending notifications
Improving and personalizing your experience
Sending marketing communications (with your consent)
Conducting analytics and research
Detecting and preventing fraud
Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these circumstances:

With service providers who assist in our operations
When required by law or to protect our rights
In case of merger, acquisition, or sale of assets
With your explicit consent
To prevent fraud or security issues

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

Types of cookies we use:

Essential cookies (functionality)
Analytics cookies (usage patterns)
Marketing cookies (personalization)
Session cookies (temporary)

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

You can request deletion of your account and associated data at any time, subject to legal retention requirements.

8. International Transfers

Your information may be transferred to and maintained in countries other than your country of residence.

These countries may have data protection laws that differ from your country. By using Voytrail, you consent to such transfers.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to access your personal data
Right to correct inaccurate information
Right to request deletion of your data
Right to opt-out of marketing communications
Right to data portability
Right to withdraw consent

10. Children's Privacy

Voytrail is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

Your continued use of Voytrail following the posting of revised Privacy Policy means you accept and agree to the changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: help@voytrail.com
Address: Pl. de la Constitución, Distrito Centro, 29005 Málaga, Spain
Phone: +34 624 51028

Have Questions?

If you have concerns about our privacy practices, please don't hesitate to contact us.

Contact Support Team